Wouldn't it nice if our customers and clients would just tell us what they really want and how to sell them efficiently? Outside of reading their minds, or hypnotizing them to tell us, the closest tool we have in our arsenal is the old reliable Database. I'm sure you've seen how sites like ebay, and Amazon recommend certain products and services to their visitors? Well it is because they track what you have bought in their databases and so think they know what you really want before you think about it. You can use the same techniques with your clients, customers, even prospects if you do it wisely.
Database Marketing is the gathering and storing of specific information about your prospects or customers. This information is usually stored in a database program on your computer. You would then use the information to market and advertise to them. It can save you time and money because you can target your promotional efforts to your best prospects or customers.
The Types Of Information To Collect
The information will vary depending on the product or service you're selling. If you're selling a product that costs $2 you wouldn't collect information about their yearly income. If you're selling web space you wouldn't collect information about what type of books they read. The basic information you need would be all their contact information, purchase history, and birthday. You will need to decide what other information would benefit your business.
How To Collect This Information Online
It's pretty easy to collect this information online but the hard part is getting people to give it you. The best way to collect this information is to give them something FREE in return. Ask them to fill out an e-mail survey before subscribing to your free e-zine. Tell everyone who visits your web site they will get a free e-book when they fill out your online questionnaire form. Ask them this information before they sign up for a free contest at your web site. Sometimes you have to give a little something to get a little information online.
Beneficial Uses For Your Database
Find out your customers purchasing habits. Use the information to improve the design of your web site. Use it to write all your advertising material more persuasively.
Find out the things they like or dislike about your business. Use the information to target your best prospects.
Find out how much money your prospects or customers make. Use it to improve your customer service.
Find out what new products or services they need or want. Use it to test ideas before launching a total sales campaign.
Find out how to your improve your existing products or services. Use it to build your customer loyalty.
Find out which benefits or features they like most about your products or services. Use it to send electronic greeting cards on holidays or on your customer's birthdays.
The list of beneficial uses are endless. Do you see the importance of collecting this information? The Internet makes the process of collecting this information quicker and cheaper than offline methods.
Take advantage of database marketing and watch your online profits skyrocket.
Come back next time for more tips, tricks and techniques to assist you in your marketing and sales efforts. Remember we're all in this together and I'm pulling for you.
Mahalo.
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